Frequently Asked Questions

Why does A2X start with a free trial?

Trialling A2X is the best way for you to see how A2X works and how much time you will save. In your free trial you will have full access to A2X with all features and can post three settlements to your accounting system.

How do I work out my monthly order volume?

The easiest way to check your order volume is to set up a free trial account with A2X. Once connected to your account, A2X can fetch payout data, providing you with an order count summary

How do I find an accountant who understands BigCommerce?

A2X has the largest network of expert ecommerce accountants and bookkeepers to support you with your BigCommerce accounting needs. See it for yourself and 'Find an advisor' here.

What if I have more than one BigCommerce account?

DDepending on your average monthly order volume you may be able to start out with multiple A2X for BigCommerce Mini plans. If you have over 200 orders per month or if you would like to take advantage of our Cost of Goods sold feature, you will need to start with the A2X for BigCommerce Basic plan. A2X premium plans include 5, 10 or 20 BigCommerce accounts depending on the plan.

How many orders can A2X handle?

There is no limit to the number of orders A2X can process for you, from 1 to 1,000,000+ a month A2X will accurately, and reliably automate your ecommerce accounting in order to protect your accounting system from order overload.

Does A2X support inventory accounting?

A2X has its own COGS feature. A2X can calculate the cost of goods sold per SKU per payout and post an entry to your accounting system deducting the total cost of goods sold from your inventory asset account to allocate to your COGS expense account allowing for accuracy with gross profit reporting.

What does "history available" mean?

A2X can retroactively pull financial data from BigCommerce so you can get your books in order from previous financial periods. You can sign up for a premium plan if you would like maximum history available and then downgrade to the plan that suits your business after you have pulled your history into A2X. To ensure your history can be accessed by A2X you will need to 'unarchive' the files in your seller account.

What if I sell on other ecommerce sales channels?

If you sell on other sales channels, A2X Multi might be a good option for your business. A2X Multi enables you to pick and choose from multiple ecommerce sales channels and manage them from one A2X subscription.

What if I do not know what plan to choose?

How many sales channels do you sell on? One sales channel = 1 BigCommerce account

• Work out your average order volume per month (remember you can work this out in a free trial).
• Decide on the level of features you would like for your plan.
• Of course, you are welcome to contact support if you need assistance.